Why Your Order May Not Pass Verification — And How to Fix It

At XOTIC PC, protecting our customers and ensuring secure transactions is a top priority — especially when you're investing in a high-performance workstation built for demanding professional workloads. Whether you're purchasing a system for rendering, CAD, editing, or content creation, a seamless order experience is our goal. However, there are times when an order may not pass our verification system. Here’s why that happens and how you can proactively resolve it.

Common Reasons Orders Fail Verification

Our fraud prevention systems are designed to protect you and us from unauthorized or suspicious transactions. Below are some of the most common reasons an order may be flagged or fail to process:

1. Mismatched Billing Information

If the billing address provided at checkout doesn’t exactly match what your credit card issuer has on file, your order may be declined. Even small inconsistencies — like an abbreviated street name — can cause issues.

2. Use of IP Proxies or Location Masking

Orders placed using VPNs, proxies, or any form of IP masking may be flagged by our verification system. This is because hiding your true location is often a tactic used in fraudulent transactions.

3. Different Billing and Shipping Addresses

While many professionals ship systems to their business address or client locations, differing billing and shipping addresses can sometimes be flagged as a risk. This is especially true for high-value transactions.

4. Unusual Spending Activity

If your purchase falls outside of your normal spending habits — such as making a large investment in a workstation when you typically don’t — your bank may flag the transaction for review or decline it entirely.

5. Credit Card Restrictions or Limits

Some cards may have restrictions on online or large-dollar purchases, or may have reached their credit limit.

How to Resolve Verification Issues

We understand that time is money. If you’re facing a failed transaction, here are a few fast and effective solutions:

✅ Use PayPal

You can select PayPal at checkout and complete your transaction either by logging in or checking out as a guest with your credit or debit card.

Benefits of PayPal:

• Built-in fraud protection

• Higher approval rate on international and high-ticket transactions

• No need to create an account to use it

✅ Confirm Billing Address

Call your bank or card issuer and confirm your billing address. Then, place a new order using the exact address they have on file — this small step often resolves the issue.

✅ Use an Alternate Payment Method

We offer secure alternatives to credit cards, including:

• Bank Wire Transfers

• Checks

• Flexible Financing Options — Apply online and pay over time with competitive rates.

✅ Contact Our Support Team

If your order fails verification, our support team is here to assist. We’ll help identify the specific issue and guide you through the next steps to ensure your system gets to you without delay.

Security Without Compromise

We take every measure to protect your data, your identity, and your investment. Our verification systems — while sometimes strict — are in place to safeguard against fraudulent activity and ensure your order is handled with the highest integrity. This is especially critical when configuring professional-grade systems where components and build costs can run into the thousands.

Need Help?

Our expert support team is available and ready to assist with any order or payment questions. Whether you're navigating address mismatches, IP-related flags, or alternative payment options, we’ll make sure your experience remains smooth and secure.

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Final Thoughts

Verification failures are never ideal, but they’re part of the system that protects all parties involved in a high-value transaction. At XOTIC PC, we’re committed to providing performance without compromise — and that includes the integrity of every purchase. Let us help you complete your order with confidence and get you back to doing what you do best: creating, innovating, and building the future.