Pre-RMA Wireless Testing

First things first, you will want to run this test 3 times. The first time, run it on a wired connection. The second time on a 2.4GHz wireless signal (the non-5G one) with ethernet disconnected. The third time on a 5GHz wireless signal with ethernet disconnected.

To do this test:

1) Go to the start menu, run "cmd" for command prompt. 

2) The default directory is C:\users\"username" and that is the location where the text file will be created so keep that in mind. This may vary by user, so just make sure they can navigate to that location.

3) In the command prompt window type "ping 8.8.8.8 -n 1000 > pingtest.txt" without quotations. This command pings Google's DNS 1000 times, and it will take roughly 17 minutes to complete (estimate 1 ping takes 1 second). *If you want to run a quicker test, you can probably get by with a value of 200

4) Navigate to the location that was default in CMD and open the text file.

5) Scroll to the very bottom of the report - this will show the percentage of lost packets, indicating data loss. If this number is above ~3% then the user may be experiencing issues with the network card or their outgoing connection. Also take note if the Sent packets and Received packets are not the same.

So, this doesn't guarantee that we can find the source of the issue, but generally speaking, it can tell us that the wireless card is not having issues. Usually, you'll see a value of 0 or 1% packet loss if the card is doing well. It may be useful to also have the user move their machine to another network and test their packet loss there too.

I'd recommend you try this out on your machine to see how it looks.

Here's an example of the end result that I got on the RMA machine:

Ping statistics for 8.8.8.8:

    Packets: Sent = 100, Received = 100, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 25ms, Maximum = 107ms, Average = 38ms