Wireless (WiFi) Disconnects

Modified on Fri, 19 Feb 2021 at 05:33 PM

Wireless Disconnection

Normally, when a computer cannot pick up a wireless connection, other devices cannot. However, it seems like it is only the Sager, but not other devices. That's a strange one for sure, but I do want to try a few things here with you. Let me know how they work out. 

1) Restart the Router/Modem. Unplug it for about 15 seconds, then plug it back in. 

2) If it is still having issues, test to see if it maintains connection the closer to the router that you are or significantly disconnects the further that your are. 

3) Disable the wireless, then restart the Laptop. You can either hit the Wireless icon on the Sager or go to the bottom right of the screen to the wireless Icon on Windows to disable it by clicking it. 

4) Make sure your system is up to date with updates. 

5) Run a Command Prompt ping test. Right-Click the start button at the bottom left of the screen and select "Run". In the "Open" field, type CMD. When the black window opens, type "ping -n 100 -l 1000 google.com" without the quotes. Do this as well with another computer on the network for comparison if you can. See how many times each of them might disconnect or time out. Screenshot the results if possible. 

While I know most of this troubleshoots your modem/router, it is necessary to completely rule it out. There are some cases where some devices might connect better than others but it can still end up being a wireless router issue. 

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